HSC – Tech Enabled Care

Return faulty goods via Return Materials Authorisation (RMA)

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Pamela-Jane Paton

Billy Dilks

Get the most out of your Technology Enabled Care products.

Frequently Asked Questions

Everything you need to know about having your device monitored by Access TEC.

Use your Access monitored device

Access Personal Safety App

Welfare Check and Amber Timer – How They Work

TEC Personal Safety

On the digital display on the Assure hub - the screen presents red with the message 'SIM ERROR - Please contact support'.

SIM error on Assure hub display

Factory resetting hub

Once you have collected a hub from a service user, you can refurb the hub yourself getting it ready for reissue.

Refurbing Hubs for Reuse

How does the Roaming SIM work

How Vibby fall detection works

Battery Icon Warning Sign

Why is my hub showing "Already Paired" after a factory reset?

Using external SIM

Powering off your hub

Assure Home Hub

Add next of kin or subscribers to service user accounts.

Add subscribers to an Access Assure dashboard

Changing user privileges

Adding a user to an Organisation

Generating organisation reports

Delete a service user

Assure Dashboard

Monitoring a device on a mobile phone

IntelliCare

Introduction to GPS (Global Positioning System)

Information for users, carers, and care coordinators

Using your Access mobile device (Rio/Roam or Sentry)
with a pacemaker, ICD, or cardiac implant

A guide to installing an Access mobile device (Roam/Sentry/CareWatch) from the Assure app

Pairing a Mobile Device from the Assure App

Mapping Links

In this article, we explain the power functionality of a Rio, Roam and Sentry.

Rio, Roam and Sentry power guide

TEC Mobile Solution

To be able to turn on a terminal if plugging the terminal into mains power doesn’t boot up the device

Turning on Terminal via the reset button

Adding a delivery address for your Tag order

How to return your faulty terminal for replacement

Faulty Terminal - Return Materials Authorisation (RMA)

People Planner Terminals, fobs and tags .

Care Management

📃 Privacy Policy

Useful Links

Local Authority Solutions

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.