Frequently Asked Questions
Get the most out of your Technology Enabled Care products
By Pamela-Jane1 author17 articles
Return faulty goods via Return Materials Authorization (RMA)
Cancel my service
Care Management
People Planner Terminals, fobs and tags
Turning on Terminal via the reset buttonTo be able to turn on a terminal if plugging the terminal into mains power doesn’t boot up the device
Adding a delivery address for your Tag order
Faulty Terminal - Return Materials Authorisation (RMA)How to return your faulty terminal for replacement
Assure Home Hub
Assure Home Hub
SIM error on Assure hub displayOn the digital display on the Assure hub - the screen presents red with the message 'SIM ERROR - Please contact support'.
Factory resetting hub
Refurbing Hubs for ReuseOnce you have collected a hub from a service user, you can refurb the hub yourself getting it ready for reissue.