Frequently Asked Questions
Get the most out of your Technology Enabled Care products.
By Pamela-Jane and 1 other2 authors31 articles
Assure Home Hub
Assure Home Hub.
- SIM error on Assure hub displayOn the digital display on the Assure hub - the screen presents red with the message 'SIM ERROR - Please contact support'.
- Factory resetting hub
- Refurbing Hubs for ReuseOnce you have collected a hub from a service user, you can refurb the hub yourself getting it ready for reissue.
- How does the Roaming SIM work
- How Vibby fall detection works
- Battery Icon Warning Sign
- Why is my hub showing "Already Paired" after a factory reset?
- Using external SIMSIM Swap (Internal / External)
- Powering off your hubPIN-Protected Power Off
Assure Dashboard
Assure Dashboard.
- Add subscribers to an Access Assure dashboardAdd next of kin or subscribers to service user accounts.
- Changing user privileges
- Adding a user to an Organisation
- Generating organisation reports
- Delete a service user
- Secure login to the Assure dashboard and app with authenticator appsA quick guide to using an authenticator app to securely log in and protect your account.
- Temperature ReadingsHow temperature data is captured, reported, and displayed within Access Assure
TEC Mobile Solution
TEC Mobile.
- Introduction to GPS (Global Positioning System)
- Using your Access mobile device (Rio/Roam or Sentry) with a pacemaker, ICD, or cardiac implantInformation for users, carers, and care coordinators
- Pairing a Mobile Device from the Assure AppA guide to installing an Access mobile device (Roam/Sentry/CareWatch) from the Assure app
- Mapping LinksOverview & Setup Guide
- Rio, Roam and Sentry power guideIn this article, we explain the power functionality of a Rio, Roam and Sentry.
- How to Power Off an Access TEC Care Watch
Care Management
People Planner Terminals, fobs and tags .