Frequently Asked Questions
Get the most out of your Technology Enabled Care products
By Pamela-Jane1 author25 articles
Return faulty goods via Return Materials Authorization (RMA)
Cancel my service
Assure Home Hub
Assure Home Hub
SIM error on Assure hub displayOn the digital display on the Assure hub - the screen presents red with the message 'SIM ERROR - Please contact support'.
Factory resetting hub
Refurbing Hubs for ReuseOnce you have collected a hub from a service user, you can refurb the hub yourself getting it ready for reissue.
How does the Roaming SIM work
How Vibby fall detection works
Battery Icon Warning Sign
Why is my hub showing "Already Paired" after a factory reset?
TEC Mobile Solution
TEC Mobile
Introduction to GPS (Global Positioning System)
Using your Access mobile device (Rio/Roam or Sentry)
with a pacemaker, ICD, or cardiac implantInformation for users, carers, and care coordinators
Pairing a Mobile Device from the Assure AppA guide to installing an Access mobile device (Roam/Sentry/CareWatch) from the Assure app
Mapping LinksOverview & Setup Guide
Care Management
People Planner Terminals, fobs and tags
Turning on Terminal via the reset buttonTo be able to turn on a terminal if plugging the terminal into mains power doesn’t boot up the device
Adding a delivery address for your Tag order
Faulty Terminal - Return Materials Authorisation (RMA)How to return your faulty terminal for replacement