The hub uses a multi-network (roaming) SIM, which allows it to connect to more than one mobile network rather than relying on a single provider.
This means if the signal from one network becomes weak or unavailable, the hub can attempt to switch to another available network to maintain connectivity. This helps improve overall reliability, particularly in areas where coverage may vary.
How long does it take for a hub to switch SIMs?
In most cases, the hub will switch SIMs within a few minutes after several failed connection attempts.
However, the exact timing can vary depending on network conditions and environmental factors. In situations where there are network registration issues or wider connectivity challenges, the switch may take longer and can occasionally take a few hours.
What you might notice during this time:
A temporary loss of connectivity or signal
Delayed or missing updates/events
The hub appearing offline before reconnecting
This is expected behaviour while the hub attempts to re-establish a stable connection.
When should I contact support?
If the hub has not reconnected after a few hours, or you are experiencing ongoing or repeated connectivity issues, please contact support for further investigation.