If you are no longer using your device and would like to cancel your service with us, we will require a cancellation form to be completed. Download and fill out the cancellation form . You can cancel more than one service at a time.
We are only able to cancel services which are out of contract. If you are unsure whether your specific service is still in contract, please contact the support team on +443331 502374 or raise a case on the customer success portal.
All cancellations will be subject to our terms and conditions which can be found below:
Terms of Cancellation
All devices are subject to a 30-day cancellation period. If received before the 20th of the month, the device will be cancelled in the next calendar month. Cancellations received after the 20th will be cancelled in the calendar month following the next.
If the device is within its initial contracted term, you may be charged a buy-out fee. All costs will be disclosed at the time of cancellation and will be payable within your contractual payment terms.
If the SIM is self-sourced, please ensure to cancel the SIM with your provider. Access TEC will not be liable for any SIM related costs.
What other options are available?
If you have the device and it is in good condition you can reuse the device for another service user.
To opt for this, please raise a case in your customer success portal letting us know the IMEI of the device, the telephone number of the device and the previous service user details (if known). When we receive your case, our team will clear down the device and reset the device for reissue. We will require the device to be on for us to do this effectively, but the support team will arrange an appropriate date and time for this to happen. We are also able to do the reprogramme over the phone.