We’re sorry to see you go, but we’ll make the process as smooth as possible.
This guide explains how to request a cancellation, what happens next, and what to expect.
How do I cancel my service?
To request a cancellation, please contact our Support team by:
Submitting a request via the support portal
Using the chat icon in the bottom right hand corner of this page
To help us process your request quickly, please download and complete the cancellation form with the following key information points
Your organisation name
Device details (e.g. phone number, device ID or IMEI if known)
Whether you are cancelling some or all of your devices
Notice periods
Your cancellation will be subject to the following notice periods:
30 days’ notice for standard (variable billing) services
90 days’ notice for devices provided under a hardware agreement (HaaS)
Your Support agent will confirm your effective service end date once your request has been reviewed.
What happens after I request a cancellation?
Once we receive your request:
We review your account and devices
We’ll confirm which services and devices are affected and check any contractual terms.We confirm your end date
This is based on your notice period and will be shared with you.Your service continues during the notice period
Your devices will remain active until the agreed end date.
When does my service stop?
Your service will be stopped on your confirmed end date.
At that point:
Devices will be removed from our platform
SIM cards will be deactivated
Alerts and monitoring will stop
When does billing stop?
Billing will stop once your devices have been fully deactivated.
This will align with your confirmed service end date.
Do I need to return my devices?
This depends on how your devices were supplied:
Devices provided under a hardware agreement (HaaS)
These must be returned
We will provide return instructions as part of your cancellation
Devices purchased outright
You may keep, dispose of, or return them to us (optional)
Will I receive confirmation?
Yes — once your services have been cancelled, we will send you a confirmation including:
Devices that have been cancelled
Your service end date
Any final billing information
Return instructions (if applicable)
Need help?
If you’re unsure about your contract, devices, or next steps, our Support team is here to help.
What other options are available?
If you have the device and it is in good condition you can reuse the device for another service user.
To opt for this, please raise a case in your customer success portal letting us know the IMEI of the device, the telephone number of the device and the previous service user details (if known). When we receive your case, our team will clear down the device and reset the device for reissue. We will require the device to be on for us to do this effectively, but the support team will arrange an appropriate date and time for this to happen. We are also able to do the reprogramme over the phone.