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Access Personal Safety App

Getting Started Guide

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Written by Pamela-Jane Paton
Updated over 2 months ago

Welcome! The Access Personal Safety App is a mobile-based solution, so there’s no physical device to install or receive. Everything is set up digitally and you can get started as soon as your account is created.


What We Need From You

To begin, please provide us with:

  • An email address for each person who will be using the Access Personal Safety App

Each app user must have their own unique email address.


How Setup Works

Step 1: Account Creation

Once we have your email address, our Support team will create your account.

  • You’ll receive an email with:

    • Your username

    • A link to set your password


Step 2: Download the App

After setting your password:

  1. Open your device’s app store:

    • Apple App Store or Google Play Store

  2. Search for and download the Access Personal Safety App

  3. Open the app


Step 3: Log In

When prompted in the app:

  • Enter your username

  • Enter the password you created


Step 4: You’re Live

Once you log in:

  • Your account is automatically connected

  • Monitoring is enabled straight away

  • No further setup is required

There’s no device to pair, activate, or install — everything happens automatically once you log in.


Helpful Things to Know

  • ✅ You can start as soon as you receive your login email

  • ✅ No hardware or delivery is involved

  • ✅ Each user needs their own login

  • ✅ If you forget your password, you can reset it at any time


Need Help?

If you have any issues logging in or downloading the app, our Support team is happy to help.

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