• Ensure the device’s battery is securely plugged in.

• Plug the device into a working power source.

• Hub will commence boot up sequence, if the device’s battery has run low this may take a few minutes.

• A full factory reset removes previous pairing information and ensures a clean starting point.

• Option A: Using a Fob – Wave a reset fob near the Hub’s sensor (just below the screen) and confirm the reset.

• Option B: From the Assure Dashboard – Locate the device using the SN in the dashboard and select Factory Reset.

• Recommended: Flashing Tool – Connect the hub via USB, select the latest firmware, and start the flash.

• Flashing via the Dashboard – Open the device page and select Update Firmware.

• Pairing-Based Update – Pair the hub and select Search for Latest Firmware (may not be supported on older hubs).

• Ensure the SIM is activated and added to the Assure Dashboard.

• Power off the hub.

• Insert a SIM card into the slot at the back of the device.

• Power the hub back on.

• Select "Use External SIM" on the device.

• Pair the hub using the Assure App.

• Make a test call; best practice is to pair and test to number you have access to and

ensure the call connects with clear audio.

• End the call on the device or by typing “0” on your phone handset and hang up.

• Perform a final reset using the same method as Step 2 before deployment.

Cause: Weak or unstable mobile signal.

• Move the hub closer to a window or an area with better signal.

• Switch to an external SIM.

• Verify the SIM has coverage in the deployment area.

Cause: Battery issue.

• Turn off the device and test with a known-working battery.

• Leave the device plugged in for at least 15 minutes to charge.

• Use the power-off option on the device menu.

• Turn off the hub through the Assure Dashboard.

• Use the manual reset button on the back.

• As a last resort: disconnect power, remove the underside battery cover, and take out the battery