Oysta
Everything you need to know to get started within Oysta!
By Billy1 author64 articles
Charging and power issues
Everything you need to know to get going with charging and power issues
Pearl II screen is blankHow to resolve a blank or unresponsive Pearl II screen, including powering on and restarting the device.
Rio device isn't chargingOverview of common causes for a Rio device not charging, including connection issues and cradle indicators.
Unable to turn Pearl+ after chargingI have charged my Pearl + but the device isn't turning on.
Pearl+ device isn't chargingWhat to do if your device is not charging.
Oysta Lite device doesn’t chargeWhat to do if your Oysta Lite device does not charge.
Oysta watch doesn’t chargeWhat to do if your Oysta watch does not charge.
OystaCare watch doesn’t chargeWhat to do if your OystaCare watch does not charge.
Pearl II device doesn’t chargeGuidance on common reasons a Pearl II device may not charge, including charger alignment and power connection.
Pearl+ device doesn’t chargeWe explain what to do if your Pearl+ device does not charge.
Rio cradle shows an orange LEDWe explain what to do if the Rio cradle shows an orange LED.
Device is not communicating with the platformI have performed an SOS test and the call has gone through but it's still not showing on the platform.
SOS call making or cancelling
Everything you need to get going with SOS call making and cancelling
Make an SOS call on Pearl IIMake an SOS call on your Pearl II device.
Make an SOS call on Pearl+We explain how to make an SOS call on Pearl+.
Make an SOS call on RioMake an SOS call on your Rio device.
Make an SOS call on the Oysta BadgeMake an SOS call on your Oysta Badge.
Make an SOS call on the Oysta WatchMake an SOS call on your Oysta Watch.
Make an SOS call on the OystaCare appMake an SOS call on your OystaCare app.
Make an SOS call on the OystaCare watchMake an SOS call on your OystaCare watch.
Cancel an SOS call on the Oysta BadgeCancel an SOS call from your Oysta Badge.
Cancel an SOS call on Pearl IICancel an SOS call from your Pearl II device.
Cancel an SOS call on SenseCareCan I cancel an SOS call from SenseCare?
Cancel an SOS call on the Oysta WatchCancel an SOS call from your Oysta Watch.
Cancel an SOS call on the OystaCare appCancel an SOS call from your OystaCare app.
Cancel an SOS call on the OystaCare watchCancel an SOS call from your OystaCare watch.
Set up, connecting devices and pairing
Everything you need to know to get going with your setup
Log in to IntelliCareHow do I log in to IntelliCare?
Events in IntelliCare not showingIn this article, we explain why events may not appear in IntelliCare, including user selection and data availability.
Device is not communicating with the platformI have performed an SOS test and the call has gone through but it's still not showing on the platform.
Zone in and out not triggering alarmMy zone in or zone out is not triggering an alarm call.
No location via IntellicareI’m not getting a location on my device.
Connect an OystaCare button to your OystaCare appHow to connect an OystaCare button to your OystaCare app.
Connect an OystaCare button to your Rio deviceHow to connect an OystaCare button to your Rio.
Install oysta.co as an app on your phoneExplains how to add oysta.co to your phone as an app, making it easier to access on the go.
SIM, network and communication issues
Everything you need to help with SIM, network and communication issues.
Pearl+ doesn't recognise the SIMMy device isn’t recognising the SIM.
Pearl II doesn't recognise the SIMMy device isn’t recognising the SIM.
Cost to call or receive calls from a deviceDoes it cost more to call into the device, or receive calls from a device?
Unable to make a call to Pearl +The call was not connected, and the Pearl + device did not ring when attempting to contact it.
Waterproofing and physical safety questions
Everything you need to help with waterproofing and physical safety questions
Is my Oysta Badge waterproof?Can I use my Oysta Badge device in the shower?
Is my Oysta Lite waterproof?Can I use my Oysta Lite in the shower?
Is my OystaCare watch waterproof?Can I use my OystaCare watch in the shower?
Is my Pearl II device waterproof?Can I use my Pearl II device in the shower?
Is my Rio device waterproof?Can I use my Rio device in the shower?
Roam use with a pacemakerCan I use the Roam if I have a pacemaker?
Quick start guides and data sheets
Everything you need to help with quick start guides and data sheets
OystaCare watch quick start guide and data sheetThe quick start guide and data sheet for OystaCare watch.
Oysta badge quick start guide and data sheetThe quick start guide and data sheet for the Oysta badge.
Oysta Lite quick start guide and data sheetThe quick start guide and data sheet for the Oysta Lite.
Oysta watch quick start guide and data sheetThe quick start guide and data sheet for the Oysta watch.
Pearl II quick start guide and data sheetThe quick start guide and data sheet for Pearl II.
Pearl+ quick start guide and data sheetThe quick start guide and data sheet for Pearl+.
Rio quick start guide and data sheetThe quick start guide and data sheet for Oysta Rio.
SenseCare quick start guide and data sheetThe quick start guide and data sheet for the SenseCare.
OystaCare app data sheetThe data sheet for the OystaCare app.
Additional device settings
Everything you need to help with device settings
Additional settings for Pearl+The Pearl+ additional settings.
Additional settings for Oysta BadgeThe Oysta Badge's additional settings.
Additional settings for Oysta WatchThe Oysta Watch additional settings.
Additional settings for OystaCare watchThe OystaCare watch's additional settings.
Additional settings for RioThe Rio's additional settings.
App isues
Everything to help with app issues
OystaCare app is not in the Play storeI can’t find the OystaCare app in the Play store.
The OystaCare app doesn't workThere is an error on the OystaCare app.
Symbols on the OystaCare watch clockfaceWhat the symbols on the OystaCare watch clockface mean.
Watch has the wrong date or timeMy watch has the wrong date or time.
Service, returns and account admin
Everything you need to help with service, returns and account admin
Return faulty goods via Return Materials AuthorisationMy device isn’t working as expected.
Cancel my serviceI no longer need my device and would like to stop paying for the service.