Alcuris Memo-Hub
Everything you need to get started within Alcuris Memo-Hub!
By Billy1 author32 articles
Hub hardware issues
Everything you need to know to help with Hub hardware issues
No sound from HubPossible causes for no sound from the Hub, including volume, connectivity, and device status.
Hub is showing no connection message and red lightI have a no connection message on the hub.
Unpaired HubThe Hub has since become unpaired, meaning family cannot access or use it.
Hard reset hubIn this article, we explain how to hard reset your hub.
Factory resetting hubHigh level overview of the factory reset process for a hub, including required permissions and system access.
Correct a hub aborting callsA hub with no ARC ID can be identified by its aborted calls and the display.
No power to HUBIn this article, we explain what to do when the HUB has no power.
Sensors and device issues
Everything you need to know to help with sensors and device issues
Pair a smart plugHow do I pair a smart plug?
Pair a motion sensorHow do I pair a motion sensor?
Pair a door and window sensorIn this article, we explain how to pair a door and window sensor.
Sensors showing door or window is open when closedOverview of potential causes for sensors incorrectly showing doors or windows as open, including alignment, battery, and device status.
A sensor has stopped sending dataA sensor has stopped sending data.
Sensor triggering ARC alarm when testingIn this article, we explain what to do if a sensor is triggering the ARC alarm when testing.
App, dashboard and data issues
Everything you need to know to help with app, dashboard and data issues
Feature in app and dashboard not workingFeatures on the app or dashboard are not working as expected.
App is not showing recent dataThe app is not showing recent data.
No notification received for a ruleI didn't receive a notification for a rule I created.
Old client details remain after unlinkingWhen trying to set up new client on the hub, old details of client are still present.
Battery status and power recovery alertsIn this article, we explain battery status and power recovery alerts.
A sensor has stopped sending dataA sensor has stopped sending data.
User accounts and permissions
Everything you need to know to get started with user accounts and permissions
Resetting a passwordIn this article, we explain how to reset your password.
Add new userIn this article, we explain how to add a new user.
Invite a new subscriberLearn how to invite a new subscriber to access a client account in the Memo app, including where to find the option and required permissions.
Changing user privilegesHow to request changes to user privileges, including submitting a case and specifying the appropriate access level for a user.
Client and portfolio management
Everything you need to know to get going with client and portfolio management
Adding service user to portfolioHow to add a service user to a portfolio, including required permissions and what to do if you’re unable to complete the action.
Add a client and connect a hubIn this article, we explain how to add a client and connect a hub.
Old client details remain after unlinkingWhen trying to set up a new client on the hub, old details of the client are still present.
Installation and setup
Everything you need to know to get going with the installation and setup
Install the Access Home HubIn this article, we explain how to install the Access Home Hub.
Set up ARC for organisationThe alarm receiving centre for my organisation is not working
Sensor triggering ARC alarm when testingHow to report a sensor triggering an ARC alarm during testing.
System and connectivity issues
Everything you need to know to help with system and connectivity issues
System outageIn this article, we explain how to contact us if there is a system outage.
Hub is showing no connection message and red lightThe hub has gone red and says no connection.
Returns and repairs
Everything you need to know to get started with returns and repairs
Return faulty goods via Return Materials Authorization (RMA)My device isn’t working as expected.