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Attempt a factory reset or hard reset of the hub 

Use the guide found <a href="https://accessgroup.my.site.com/Support/s/article/Alcuris-Memo-Hub-Factory-resetting-hub" rel="nofollow noopener noreferrer" target="_blank">here</a> to factory reset the hub which will wipe the hub of any previous detail.

You can also try a hard reset of the hub, a guide for this is found <a href="https://accessgroup.my.site.com/Support/s/article/Alcuris-Memo-Hub-How-to-hard-reset-hub" rel="nofollow noopener noreferrer" target="_blank">here</a>.

- Use the guide found <a href="https://accessgroup.my.site.com/Support/s/article/Alcuris-Memo-Hub-Factory-resetting-hub" rel="nofollow noopener noreferrer" target="_blank">here</a> to factory reset the hub which will wipe the hub of any previous detail.
- You can also try a hard reset of the hub, a guide for this is found <a href="https://accessgroup.my.site.com/Support/s/article/Alcuris-Memo-Hub-How-to-hard-reset-hub" rel="nofollow noopener noreferrer" target="_blank">here</a>.

Raise a <a href="https://accessgroup.my.site.com/Support/s/createcase" rel="nofollow noopener noreferrer" target="_blank">new case</a> online and reference the title of this article.

- Raise a <a href="https://accessgroup.my.site.com/Support/s/createcase" rel="nofollow noopener noreferrer" target="_blank">new case</a> online and reference the title of this article.

When trying to set up a new client on the hub, old details of the client are still present.

Old client details remain after unlinking

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Old client details remain after unlinking

Attempt a factory reset or hard reset of the hub

If none of the above are successful