HSC – Tech Enabled Care

What to do if you do not have access to factory reset 

Check article <a href="https://accessgroup.my.site.com/Support/s/article/Alcuris-Memo-Hub-Changing-user-privileges" rel="nofollow noopener noreferrer" target="_blank">here</a> on how to request change to user privileges (you will need system admin to be able to factory reset).

Reference your email address &amp; the reason you would like access to be able to factory reset hubs.

- Check article <a href="https://accessgroup.my.site.com/Support/s/article/Alcuris-Memo-Hub-Changing-user-privileges" rel="nofollow noopener noreferrer" target="_blank">here</a> on how to request change to user privileges (you will need system admin to be able to factory reset).
- Reference your email address &amp; the reason you would like access to be able to factory reset hubs.

___________________________________________________________

Once correct user privileges are obtained, follow the below steps.

Click the Portfolio that the hub you would like to reset sits in.

Then click Service Users and choose the hub that you would like to reset from the list.

This will bring up a dialogue box with multiple options, select Factory Reset to reset the hub.

1. Click the Portfolio that the hub you would like to reset sits in.
2. Then click Service Users and choose the hub that you would like to reset from the list.
3. Under the hub box, select the 3 dot menu
 image.png
 , then select Control.
4. This will bring up a dialogue box with multiple options, select Factory Reset to reset the hub.

High level overview of the factory reset process for a hub, including required permissions and system access.

Factory resetting hub

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Factory resetting hub

What to do if you do not have access to factory reset

How to factory reset hub