The Oysta Pearl+ devices have reached end-of-life with immediate effect, following confirmation that the device manufacturer has permanently ceased production and support.
No further units will be available to order.
YOUR RECOMMENDED REPLACEMENT: ACCESS TEC ROAM
The Access TEC Roam is the recommended replacement for your Pearl+ devices. 4G and VoLTE-enabled for network resilience, the TEC Roam is fully supported on Oysta IntelliCare and designed for technology-enabled care monitoring environments. Your account manager will advise on pricing, availability, and migration planning.
WHAT THIS MEANS FOR YOUR SERVICE
Pearl+ devices already active in your IntelliCare environment will continue to function normally. No immediate disruption to your monitoring service is expected. However, we recommend planning a structured transition to the Access TEC Roam as a priority, as no further Pearl units will be available.
RECOMMENDED NEXT STEPS
1. Pause any planned Pearl+ orders with immediate effect.
2. Audit your Pearl estate — identify quantities, assignment status, and device age profile to inform your transition plan.
3. Contact your account manager to discuss Access TEC Roam pricing, availability, and a migration timeline.
For any immediate questions, please contact your account manager or our support team.