The Oysta Lite is a 2G-only device. As mobile network operators across the UK continue to decommission 2G infrastructure, the Oysta Lite can no longer be supported as part of our forward-looking device portfolio. We are committed to providing devices that operate on 4G and VoLTE-enabled networks, which offer significantly greater reliability, longevity, and resilience for the services you deliver.
No further Oysta Lite units will be available to order from this date.
RECOMMENDED REPLACEMENT DEVICES
We are pleased to confirm two recommended replacement options, both 4G and VoLTE-enabled and fully supported on the Oysta IntelliCare platform:
- Access TEC Roam for TEC — designed for technology-enabled care environments, supporting lone worker and community alarm monitoring use cases.
- Access PS Sentry — designed for personal safety and lone worker protection, with robust feature coverage for higher-risk monitoring requirements.
Your account manager will be able to advise on which device best suits your service requirements and current deployment.
WHAT THIS MEANS FOR YOUR SERVICE
Oysta Lite devices already active within your IntelliCare environment will continue to function for as long as 2G network coverage remains available in your area. However, as 2G decommissioning progresses, device connectivity cannot be guaranteed, and we strongly recommend planning a transition to a supported 4G device as a priority.
RECOMMENDED NEXT STEPS
1. Identify Oysta Lite units within your active estate using your IntelliCare Devices dashboard, noting quantities, assignment status, and any outstanding procurement commitments.
2. Pause any planned Oysta Lite orders with immediate effect.
3. Contact your account manager to discuss your replacement options, migration timeline, and pricing for the Access TEC Roam for TEC or Access PS Sentry.
4. Begin planning a structured migration to minimise any risk to service continuity for the individuals in your care.
We are committed to supporting you through this transition and will work closely with your team to ensure it is as smooth as possible.
If you have any immediate questions, please contact your account manager or our customer success team.