The Oysta Pearl II devices have reached end-of-life with immediate effect, following confirmation that the device manufacturer has permanently ceased production and support for both models.
No further units will be available to order.
YOUR RECOMMENDED REPLACEMENT: ACCESS TEC ROAM
The Access TEC Roam is the recommended replacement for your Pearl II devices. 4G and VoLTE-enabled for network resilience, the TEC Roam is fully supported on Oysta IntelliCare and designed for technology-enabled care monitoring environments. Your account manager will advise on pricing, availability, and migration planning.
WHAT THIS MEANS FOR YOUR SERVICE
Pearl II devices already active in your IntelliCare environment will continue to function normally. No immediate disruption to your monitoring service is expected. However, we recommend planning a structured transition to the Access TEC Roam as a priority, as no further Pearl units will be available.
RECOMMENDED NEXT STEPS
1. Pause any planned Pearl II orders with immediate effect.
2. Audit your Pearl estate — identify quantities, assignment status, and device age profile to inform your transition plan.
3. Contact your account manager to discuss Access TEC Roam pricing, availability, and a migration timeline.
For any immediate questions, please contact your account manager or our support team.