This is a point release that continues the platform migration and stabilisation work, and adds new integrations and improvements across firmware management, alarm handling, location, and the dashboard. It carries forward fixes and delivers a set of customer-facing enhancements.
Release Summary
Area | Change | Impact |
Alarm relay | More reliable relay to monitoring centres, including devices behind NAT | Alarms reach the receiving centre more reliably |
Firmware updates | Clear update status, accurate versions, and a success summary | See which devices updated at a glance |
Location | Fallback to last known location when live positioning is unavailable | A device still shows a position on the map |
Personal Safety app | Server-side fallback alert | Backstop if the app cannot complete the amber process |
Alarm receiving centres | Sky Response integration | Connect to Sky Response as your ARC |
School transport (Synergy) | Zone-name filtering and clearer zone events | For the Synergy school transport project only |
Dashboards | Templates, favourites, copy IMEI or phone, admin menu | Faster setup and daily monitoring |
Devices | Rio to ROAM conversion | Move devices without re-provisioning |
Platform and security | Current runtime and security updates | Supported, patched platform |
What's New
Personal Safety app: server-side fallback alert
For the Personal Safety app, a fallback alert is now raised on the server side if the app's amber process is not resolved as expected.
📋 Customer Impact Personal Safety app users gain a backstop: if the app itself cannot complete the amber process, the fallback is handled centrally. |
Sky Response integration
Added an integration with the Sky Response alarm receiving centre, so alarms can be relayed to Sky Response.
Synergy school transport integration (project-specific)
Added an API connection to Synergy, an internal Access system, for the Synergy school transport project, including zone-name filtering and clearer zone entry and exit events.
📋 Customer Impact Specific to the Synergy school transport project. Those users can filter by zone name and see clearer zone in and out events. Nothing changes for other customers. |
Dashboard and data table improvements
Create dashboards from templates, mark dashboards as favourites, copy a device IMEI or phone number to the clipboard in one click, and reach configuration through a new admin settings menu. Selection counts stay accurate as you page through large lists, and copy respects which columns are visible.
📋 Customer Impact Faster dashboard setup and less manual work during day-to-day monitoring. |
Rio to ROAM device conversion
Rio devices can now be converted to ROAM directly, including multi-target conversions. NB This feature is only actionable by the support team. If you have an estate that you would like updating, please contact your account manager to talk about your estate management and device conversion.
Bug Fixes
Firmware update tracking
Firmware updates now show a clear progress and completion status and report the correct firmware version consistently, including after a device is moved. Updates no longer report as complete when a device was already up to date.
📋 Customer Impact You can see which devices updated, which were already current, and which need attention. 'Did this update apply' checks are now answered on screen. |
Interface fixes
Beacon exports to CSV no longer cut off rows; row double-click and selection count on data tables behave correctly across pages; a session-expiry redirect loop is resolved; creating a user with a name already in use now shows a clear message; error messages display centred.
Improvements
More reliable alarm relay
Improved how alarms are relayed to monitoring centres, including for devices on connections behind NAT (network address translation), so alarms reach the receiving centre more reliably.
Better location accuracy
When GPS or WiFi positioning is unavailable, IntelliCare now falls back to the device's last known location, and failover between location providers has been improved.
Security and platform updates
Underlying components have been updated to address known security advisories, and the core services now run on a current supported runtime. No customer action is required.
Accessibility
Added a high-contrast theme and larger, more responsive touch targets.