Welcome to Access Assure V4.1
Version 4.1 of Access Assure brings a significant set of new features and improvements — from new device support and AI-powered activity analysis on mobile, to enhanced event management, improved cross-organisation administration, and clearer Smart Alert notifications.
This document summarises what has changed and how it benefits your team and the people you support.
New Device Support
Cair Pull Cord
Access Assure now fully supports the Cair Pull Cord device across both the mobile app and dashboard. Staff can pair the device through the standard pairing flow, with the correct device name, imagery, and icon displayed throughout service user profiles, device lists, and event logs.
Air Quality Sensor
The Air Quality sensor is now fully integrated into the Assure platform, extending the existing environmental monitoring suite alongside temperature and humidity sensors.
Pair the Air Quality sensor via the standard pairing flow in the mobile app
View air quality data and device status on the dashboard
Air quality readings appear in timeline charts and environmental information cards on the Daily Activity and Service User Overview pages
Supports proactive care interventions based on air quality conditions in the service user's environment
Oysta Device Configuration — On-Site Mobile Setup
Installers and care coordinators can now fully configure TEC Watch and ROAM devices on-site using the Access Assure mobile app — no dashboard access or return visit required.
Configure telehealth settings, alerts, performance options, contact details, and system settings from the mobile app during the installation visit
Devices are set up to the individual service user's needs from day one
Reduces post-installation calls and minimises disruption to service users
AI Activity Summaries on Mobile
AI-Powered Monthly Activity Analysis (Mobile App)
Care providers can now access intelligent, AI-generated monthly summaries of service user activity directly in the mobile app — providing a concise, actionable view of patterns, routines, and anomalies without needing to review raw data logs manually.
A Monthly AI Summary card appears at the top of each service user's Activity Overview screen, with a high-level summary and expandable detail
Expanded view highlights: Important Concerns, Typical Daily Routine, and Things to Note
Tap 'View Detailed Summary' to access the full AI Summary tab, covering Key Changes, Daily Routine, Activity Levels, Weekday vs Weekend Trends, Special Observations, and overall Conclusions
Analysis draws on bathroom visits, kitchen activity, TV duration, general movement, and wake/sleep times over a monthly period
Please note: AI-generated summaries provide a starting point for care review — not a clinical assessment. Always review full activity data before acting on AI insights. |
Event Management Improvements
Kanban Board View for Events
The Events area of the dashboard now includes a Kanban board view as an alternative to the standard table layout. Operators can switch between views based on their preference.
Events are displayed as cards, organised into columns by status
Move events through the workflow via drag-and-drop or click-through status progression
Provides a faster, more intuitive approach to event triage — particularly useful during busy periods or for teams managing high event volumes
Handle Events — Filter by Event Name
The Handle Events table now supports filtering by event name. Quickly surface the specific event types you need and reduce noise when working through large volumes of events.
Care Notes
Care Notes — Available Across the Platform
Care Notes has been re-delivered as a standalone platform component, making it available to embed and use consistently across Access Assure. The functionality you know is unchanged.
Record and review timestamped care notes against a service user
Categorise notes by type: Self, Friends and Family, Health/Care Professional, Technical Support
Set priority: Low, Medium, or High
Add threaded replies to existing notes from other team members
Filter by type, priority, author, and date range
Administration & Access Control
Cross-Organisation Portfolio Access — Self-Serve
System administrators can now manage portfolio access for staff from partner or external organisations without needing to raise a support ticket.
View staff from partner organisations who are eligible for access to your portfolios
Grant or revoke portfolio access directly from the admin interface
No technical support involvement required — full self-service
Particularly useful for organisations working with installation, monitoring, or service delivery partners
Organisation Default for Partner and Guest Users
Users who are not assigned to an organisation — such as friends, family members, or partner staff with service-user-level access — will now have their organisation context determined automatically at login.
If access is granted to a single service user, the organisation is set automatically
If access spans multiple organisations, users are presented with a selector to choose the relevant context
Removes a login friction point for this user category
Clearer Smart Alert Notifications
Improved Notification Content
Smart Alert notification content has been reviewed and improved across push notifications, email, and the in-app dashboard. The goal is to ensure every alert is immediately clear — who it concerns, what has happened, and when — without needing to open additional screens.
Alert titles are now cleaner and more direct, without redundant labelling
Service user identification is consistent across all notifications: name shown where available, ID used as fallback
Language across alerts has been tightened — alerts now use confident, direct copy appropriate for safety-critical communications
Time context added to alerts where it was previously missing
Applies to: Household Inactivity, Door Left Open, High Overnight Activity, Not Returned to Room, Property Exit, Start of Day, Stuck In Room, and Unusual Activity alerts
Benefits Realisation
Savings Page — Filter by Service User
The Savings page within Benefits Realisation now supports filtering by individual service user, enabling managers and analysts to view forecast savings for a specific person.
Select a service user from the dropdown to see their individual forecast savings calculation
Return to the organisation-level view at any time by selecting 'All Service Users'
Supports individual care planning and reporting conversations with commissioners
In-Product Support
Live Chat Support — Now Available in Access Assure
Access Assure now includes an in-product chat, giving you a direct route to support without leaving the platform. Whether you have a question or need help with a specific feature, the chat is available from within the dashboard.
Other Improvements
This release also includes a number of platform quality improvements:
• German language improvements for Legrand integration users — translation corrections, missing strings added, and UI label consistency improved
• Bug fix: Hub status and ARC settings now correctly reflected in the dashboard
• Ongoing EVO Design System updates for improved visual consistency across dashboard, mobile, and embedded components
What's Coming Next
Our team is already working on Version 4.2. Upcoming features include further accessibility improvements (WCAG 2.1 AA compliance), Open Street Map integration, Portuguese language support, and additional sensor integrations. More details will be shared closer to release.
Support & Feedback
If you have questions about any of the features in this release, or would like to provide feedback, please contact your Access Group account manager or reach out via the in-product chat.
Documentation is available within the platform via the Help link, and is updated progressively alongside each release.