If your device is no longer working as expected, you can return your device to us to repair.
Before starting the process, we’ll check if we can resolve the issue without returning your device. Please raise a new case online and reference the title of this article or call our Access TEC team on 03331 505627.
In warranty devices
If your device is in warranty, we can fix most hardware issues free of charge. This is subject to a failure of the hardware, not user damage. We’ll guide you on whether the issue you face is a warranty repair.
Out of warranty devices
If you device is no longer in warranty, or your repair is deemed to be a non-warranty repair, your Return Materials Authorisation (RMA) is chargeable.
Send us your device back
Once we confirm you need to send us your device, follow these simple steps.
Get your case number by contacting us on the Customer Success Portal, or email us on [email protected]
Download and fill out the RMA form, then place the form in the box with the devices you’re returning.
Return your device to:
Access TEC
Home Ground Barn
Pury Hill Business Park
Nr Alderton
Towcester
NN12 7LS
Once we receive it we’ll process your request.
SLA
Our team aims to repair or replace your device within 10 working days from receiving the device back.