G4S require a minimum of two escalation points before they will agree to monitoring a device. These escalation points will need to be work contacts and cannot be next of kin or the emergency services.

All devices are set up to work in the same way. They will be silent and have the following functions:

By default, the control room will not attempt to speak to the service user through the device in case of an emergency. They will call the service user directly and if no contact has been established, follow the agreed escalation path. If you would like a two-way call on the device, please let your account manager know, who will arrange this with G4S.

If you would like to test your device, you will need to let Access TEC support know and they will have your device changed to testing mode and changed back to live once testing has been carried out. You will not be able to test your device directly into the control room.

At the beginning of every shift, the service user will need to leave an Amber Alert stating their name and their working hours. This is left on an answer phone. You double press the call button on your sentry device. Wait for the beep and then leave your details.