Access Assure Dashboard & Mobile V3.9

Version 3.9 brings comprehensive environmental monitoring capabilities to Access Assure, giving you deeper insights into your service users' living environments. This release introduces humidity monitoring, vibration sensor support for mobility aids like walking frames, new environmental information cards, and enhanced inactivity rules with more flexible monitoring options.

Dashboard

The dashboard now displays humidity data through interactive timeline charts, allowing you to track humidity levels over time. New view toggle controls let you easily switch between different data views to understand environmental patterns in service users' homes.

Mobile App

You can now pair humidity monitoring devices directly from the mobile app and view interactive humidity timeline charts on the go. The app displays humidity readings alongside temperature data, giving you a complete picture of the home environment.

Access Assure now supports vibration sensors, which can be attached to mobility aids such as walking frames. This enables you to monitor when service users are using their walking aids, providing valuable insights into their mobility patterns and daily activity levels.

Key features include:

• Pair vibration sensors via the mobile app with guided setup

• View vibration activity on the activity chart

• See walking frame events on the dashboard activity timeline

• Configure sensor location and intended use

New information cards on the Service User Overview and Daily Activity pages provide at-a-glance environmental data. Temperature and humidity readings are now displayed in easy-to-read cards, making it simple to spot any concerns with the home environment. Helpful information modals explain what the readings mean and what to look out for.

Note about temperature readings: Some motion sensors (model MOSZB-141) do not have temperature sensing capability. If you have this sensor model, you may see 0°C readings on temperature charts. This is because these devices send blank readings which currently display as zero. We are working on a fix for a future release to filter out these readings.

The mobile app now features dedicated temperature and humidity line graphs, accessible via a new horizontal navigation menu. This allows you to quickly switch between Activity, Temperature, and Humidity views. Latest reading cards show the most recent sensor data at the top of each view.

Note: If you see 0°C readings on the temperature graph, this may be due to MOSZB-141 motion sensors which do not support temperature sensing. A fix is planned for a future release.

Inactivity rules let you monitor whether a sensor has gone quiet for too long. If no activity is detected within a set period, the system automatically raises an alert so care staff can check on the service user.

Inactivity rules are supported on motion sensors, door/window sensors, and smart plugs.

The system checks each inactivity rule on a schedule. When a check runs, it asks a simple question: "Has this sensor fired within the expected time window?"

If the answer is no, an alert is generated. If the sensor has been active, no alert is raised.

You can configure inactivity rules in two ways:

Always-on monitoring checks for activity 24/7. If the sensor hasn't fired within the configured period at any point, an alert is raised.

Windowed monitoring only checks during specific time ranges — for example, overnight between 10pm and 6am. This is useful when you only expect activity during certain hours. Rules can span midnight (e.g. 11pm to 7am) without any issues. The alert is generated after the monitoring window ends, so in this example you would receive the alert shortly after 6am. In most cases, allow up to 15 minutes after the window closes for the alert to come through.

The system includes several protections to keep alerts reliable:

• Duplicate prevention ensures only one alert is raised per time window per service user, even if the schedule fires multiple times

• If a rule is deleted, disabled, or marked as historic, the system automatically cleans up or resyncs its schedule so orphaned checks don't keep running

• Every alert captures key context including the device name, location, rule details, and severity so care staff have the information they need to respond

An alert IS generated when:

• The sensor has never fired

• The sensor's last activity was before the start of the current monitoring window

An alert is NOT generated when:

• The sensor fired during or after the current window

• The rule is disabled or deleted

• An alert has already been raised for this window

This release adds a new "Not Detected" option when configuring inactivity rules, giving you more flexibility in how you set up activity monitoring. This option is available on both the dashboard and mobile app.

Service User Details

The Service User details panel now displays the portfolio name, making it easier to identify which portfolio a service user belongs to when managing multiple portfolios.

Updated Navigation Icons

Top navigation tabs now feature new AssureFont icons for improved visual clarity and a more polished appearance.

Activity Page Improvements

We've refined the styling and layout of Activity pages, Info icons, and Care Notes for a cleaner, more consistent look across the platform.

Rule Creation

The Create Rule modal has been updated with improved layout and clearer options.

This release includes general stability and performance improvements across the dashboard and mobile platforms, along with security enhancements to ensure your data remains protected.

If you have any questions about these updates or need assistance, please contact our support team.